Privacy Policy

This Privacy Policy describes how AWASHDIRECT LLC, operating as Servicio UniTeller, Inc. ("we", "us", "our"), collects, uses, discloses, and protects information about you when you use our website and services.

1. Information we collect

We collect information you provide directly, including:

• Account information: name, email, country of residence, and password.
• Identity verification (KYC) information: government-issued identifiers, date of birth, address, and supporting documents.
• Transaction information: digital asset balances, transaction history, deposit and withdrawal addresses.
• Communications: messages submitted via support or compliance channels.

We also collect technical information automatically, including device identifiers, IP address, browser type, language, access times, and pages viewed.

2. How we use information

• To open and operate accounts and provide custodial wallet services.
• To verify identity and comply with applicable AML, sanctions, and KYC obligations.
• To detect and prevent fraud, abuse, and security incidents.
• To respond to inquiries and provide customer support.
• To meet legal, regulatory, and reporting obligations.

3. How we share information

We may share information with:

• Service providers acting on our behalf (e.g., identity verification, fraud prevention, hosting, analytics).
• Regulators, law-enforcement authorities, and other governmental bodies in response to lawful requests or as required by law.
• Counterparties on the relevant blockchain when you initiate transactions; certain transaction information is publicly recorded on the blockchain.
• Successors in connection with a merger, acquisition, or sale of assets.

We do not sell personal information.

4. Data retention

We retain personal information for as long as necessary to provide the Services, comply with legal and regulatory requirements (including recordkeeping under applicable financial laws), resolve disputes, and enforce agreements.

5. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure; you are responsible for safeguarding your credentials and notifying us of any suspected unauthorized access.

6. Your choices

Subject to applicable law, you may request access to or correction of your personal information, or request deletion. Some information must be retained to satisfy legal obligations. Requests may be sent to admin@serviciounitellerinc.com.

7. International users

The Services are operated from the United States. If you access the Services from outside the United States, you understand that information will be processed in the United States in accordance with this Policy and applicable U.S. law.

8. Children

The Services are not directed to children under 18. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated through the website or by email where appropriate.

10. Contact

For privacy questions, contact: AWASHDIRECT LLC, 218 Route 17 North, 4th Floor, Rochelle Park, NJ 07662, United States — admin@serviciounitellerinc.com.